WHAT CAN I RETURN?
We will be happy to accept your item back for return, as long as the item meets the return criteria below:
- In its original condition with tags attached and hygiene seals intact.
- No signs of wear (marks from tan, deodorant or other personal stains)
- FULL PRICE items within 45 days of purchase.
- SALE items can be returned within 14 days of purchase.
- Items may only be returned with proof of purchase
Returns for refund within the EU cost €5 which will be deducted from the refund total for the use of our return label.
Exchanges and store credit returns within EU are FREE. Please see below for Non-EU & International Return details.
SALES
Refunds or credit notes will be issued for the discounted price paid, NOT the original ticket price. The discounted price is shown on your receipt/order confirmation.
NON-RETURNABLE
The following cannot be returned:
- Lingerie and Swimwear – not in their original condition, or with components missing (such as detachable pendants, straps, harnesses or chains)
- Please note: as lingerie are intimate garments, if your items are soiled (make-up, fake tan, deodorant or personal stains), we will deem these as unacceptable for return and will post these items back to you.
- Gift Card sales are FINAL SALE and cannot be refunded for monetary value.
- Duties & Taxes as well as any associated shipping costs. These cannot be refunded by Maferg once your order is sent.
- Duties and VAT are collected on behalf of the Government therefore it is the Government who would give a refund, if applicable.
- Countries tend to have some system refunding Duties and /or VAT but the customer needs to go through the appropriate government agency (usually Customs) and provide the requisite documents.
HOW WILL I BE REFUNDED?
Refunds will be issued to the original form of payment.
Any orders returned for refund will have €5 deducted from the refund total for the use of our return label.
SALE PRICE ADJUSTMENTS
We are unable to offer price adjustments on items originally purchased in sale or on promotion.
Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked-down.
HOW DO I EXCHANGE MY ITEM?
We gladly offer size exchanges on unworn, unwashed and unopened items in re-sellable condition with original tags still attached. The item you are exchanging needs to be of the same style.
If the requested item for an exchange is out of stock, our Honeys will contact you to organise an alternative solution. Exchanges will be shipped with standard postage.
WHAT LINGERIE CAN I EXCHANGE?
You can only exchange lingerie items of the same style for a different size or replacement due to a fault. You cannot exchange the lingerie you purchased for a different style of lingerie.