MAFERG SHIPPING POLICY

MAFERG offers international shipping to selected destinations worldwide.

We carefully prepare and ship every order to provide a secure and reliable delivery experience. Shipping options, costs, estimated delivery times, and available destinations are displayed at checkout based on the customer's location.

1. ORDER PROCESSING

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

During launches, promotional periods, holidays, or periods of unusually high order volume, processing may take slightly longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information, where available.

2. SHIPPING DESTINATIONS

MAFERG ships internationally to selected countries and regions worldwide.

Our shipping network may include destinations across:

- European Union and Europe
- United States and Canada
- Australia and New Zealand
- Middle East
- Asia-Pacific
- Latin America
- Caribbean
- Other international destinations where shipping is available

Available destinations may vary depending on current carrier availability, customs regulations, import restrictions, and local requirements.

The countries available for your order will be displayed during checkout.

3. SHIPPING OPTIONS

The shipping methods available for your order will be displayed at checkout.

Depending on the destination, available options may include:

- Standard Shipping
- Express Shipping
- Priority or other premium shipping services, where available

Shipping costs are calculated according to the destination, package characteristics, shipping method, and other applicable factors.

The final shipping cost will be displayed at checkout before payment is completed.

4. ESTIMATED DELIVERY TIMES

Estimated delivery times begin once your order has been shipped, not when the order is placed.

Typical estimated delivery windows are:

- Standard International Shipping: approximately 5–12 business days
- Express International Shipping: approximately 2–6 business days

Delivery times may vary depending on the destination country, carrier, customs clearance, local delivery services, weather conditions, holidays, and other circumstances outside MAFERG's reasonable control.

The delivery estimate displayed at checkout should be considered the most relevant estimate for your specific order.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

5. TRACKING

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number, where tracking is available.

You can use the tracking number provided by the carrier to monitor the progress of your shipment.

Please allow up to 48 hours for tracking information to become active after your shipping confirmation has been issued.

6. CUSTOMS, DUTIES AND IMPORT TAXES

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are determined by the customs or governmental authorities of the destination country and are outside MAFERG's control.

Unless expressly stated at checkout, customs duties, import taxes, VAT, brokerage fees, and other destination charges are the responsibility of the customer.

MAFERG cannot guarantee the amount of customs duties or taxes that may apply to an international shipment.

Customers are responsible for complying with the import regulations applicable in their country.

7. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please carefully verify:

- Full name
- Street address
- Apartment, unit, or suite number, where applicable
- City
- State or region
- Postal code
- Country
- Phone number, where required

MAFERG is not responsible for delays, failed deliveries, additional shipping charges, or returned packages caused by incorrect, incomplete, or outdated delivery information provided by the customer.

If a package is returned to MAFERG because of an incorrect address, refusal of delivery, failure to collect the package, or other circumstances attributable to the customer, additional shipping or handling costs may apply before the package can be reshipped.

8. CUSTOMS CLEARANCE AND DELIVERY DELAYS

International shipments may be delayed by customs authorities or other governmental agencies.

MAFERG cannot control customs clearance times.

Additional information or documentation may occasionally be requested by customs authorities or the local carrier.

The customer is responsible for providing any information or documentation required to facilitate customs clearance.

MAFERG is not responsible for delays caused by customs authorities, import restrictions, governmental requirements, strikes, weather events, carrier disruptions, or other circumstances beyond our reasonable control.

9. LOST, STOLEN OR DAMAGED PACKAGES

If your tracking information indicates that your package has been delivered but you have not received it, please contact the carrier and MAFERG as soon as possible.

If your package arrives visibly damaged, please retain the original packaging and contact MAFERG at:

contact@maferg.com

Please include your order number and photographs of the package and product where applicable.

MAFERG will review the situation with the shipping carrier and provide appropriate assistance.

Where permitted by applicable law, MAFERG is not responsible for packages confirmed by the carrier as successfully delivered to the address provided by the customer.

Customers should ensure that deliveries are made to a secure address whenever possible.

10. SHIPPING RESTRICTIONS

Certain products or destinations may be subject to shipping restrictions due to customs regulations, carrier policies, local laws, or import restrictions.

MAFERG reserves the right to restrict or cancel shipments to destinations where delivery is not legally or operationally possible.

If we are unable to ship an order to the selected destination after purchase, we will contact the customer and provide an appropriate solution, including a refund where applicable.

11. MULTIPLE ITEMS AND SEPARATE SHIPMENTS

If an order contains multiple products, MAFERG may, where necessary, ship items separately depending on product availability, fulfillment location, or operational requirements.

If an order is shipped in multiple packages, the customer may receive separate tracking information.

The customer will not be charged additional shipping fees solely because MAFERG divides an order into multiple shipments unless otherwise stated at checkout.

12. PRE-ORDERS AND LIMITED-EDITION PRODUCTS

Some MAFERG products may be offered as pre-orders, made-to-order products, or limited-edition pieces.

If a product has a specific estimated production or dispatch date, that information will be displayed on the relevant product page.

Orders containing pre-order or made-to-order products may be shipped according to the timeframe communicated at the time of purchase.

13. SHIPPING TO HOTELS, VILLAS AND TEMPORARY ADDRESSES

Customers may request delivery to hotels, villas, serviced residences, or other temporary addresses where the carrier and destination permit.

Customers are responsible for ensuring that the destination is able to receive the shipment and that the recipient's name matches the information provided to the hotel, residence, or delivery location.

MAFERG is not responsible for packages that are refused, misplaced, or incorrectly handled by a hotel, residence, concierge, reception desk, or other third party after confirmed delivery.

14. RETURNS AND SHIPPING

Returns are subject to the MAFERG Return & Refund Policy.

Customers must follow the return instructions provided by MAFERG before sending a product back.

Unless otherwise stated by MAFERG or required by applicable law, return shipping costs are the responsibility of the customer.

For defective, damaged, incorrect, or non-conforming products, please contact MAFERG before returning the item.

15. SHIPPING COSTS AND REFUNDS

Original shipping charges may be non-refundable unless otherwise required by applicable law.

Customs duties, import taxes, VAT, brokerage fees, and other governmental charges may also be non-refundable by MAFERG where permitted by applicable law.

If a refund is issued, it will be handled in accordance with the MAFERG Return & Refund Policy and applicable consumer protection laws.

16. DELIVERY ESTIMATES AND EXTERNAL EVENTS

Estimated delivery dates are provided for guidance only.

MAFERG is not responsible for delays caused by events beyond our reasonable control, including but not limited to:

- Customs delays
- Government restrictions
- Natural disasters
- Severe weather
- War or civil unrest
- Strikes
- Carrier disruptions
- Transportation interruptions
- Public holidays
- International logistics disruptions
- Incorrect or incomplete delivery information

Nothing in this section limits any rights that cannot legally be excluded under applicable law.

17. INTERNATIONAL CUSTOMER RESPONSIBILITY

By placing an international order, the customer acknowledges that:

- The destination country may impose customs duties or import taxes.
- The destination country may have specific import requirements.
- Certain products may be subject to local restrictions.
- Customs clearance may affect delivery times.
- The customer may be required to provide additional information or documentation.

Customers are responsible for ensuring that the products ordered can legally be imported into their country.

18. CONTACT

If you have any questions about shipping, tracking, customs, delivery, or your order, please contact:

MAFERG

Email: contacto@maferg.com

Website: maferg.com

We will be happy to assist you with your order and international delivery.