FREQUENTLY ASKED QUESTIONS
WHY HAS MY PAYMENT BEEN DECLINED?
There are several reasons why a payment may be declined.
Before trying again, please make sure that:
- Your card number, expiry date and security code are correct.
- Your billing address matches the information registered with your payment provider.
- Your payment method, including Apple Pay or Google Pay, is up to date.
- Your bank or payment provider has authorised the transaction.
If your payment continues to be declined, please contact your bank or payment provider for further assistance.
Please note: You will not be charged for an unsuccessful order unless an order has been successfully confirmed. In some cases, your bank or payment provider may temporarily authorise or hold the amount. Any such pending amount is controlled by your bank or payment provider.
WHY HAS MY ORDER BEEN CANCELLED?
An order may be cancelled for several reasons, including:
- Payment or payment verification issues.
- Incorrect or incomplete billing or shipping information.
- Product availability or stock discrepancies.
- Security or fraud-prevention checks.
If your order is cancelled, we will contact you using the information provided at checkout whenever appropriate.
If you believe your order was cancelled incorrectly, please contact us at contact@maferg.com.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Delivery times depend on your destination, the shipping method selected and product availability.
Once your order has been dispatched, you will receive a shipping confirmation with tracking information whenever tracking is available.
For current delivery options, estimated delivery times and shipping costs, please visit our Shipping & Delivery page.
CAN I TRACK MY ORDER?
Yes.
Once your order has been dispatched, you will receive an email containing your tracking information.
Please allow some time for the carrier's tracking system to update after dispatch.
If you believe your order is delayed or the tracking information has not been updated, please contact us at contact@maferg.com.
WHAT HAPPENS IF MY ORDER IS DELAYED?
Delivery dates are estimates and may be affected by circumstances outside MAFERG's reasonable control, including customs procedures, carrier delays, weather conditions or other logistical circumstances.
If your order appears to be delayed, please first check the tracking information provided by the carrier.
If you need further assistance, contact us at contact@maferg.com.
CAN I CHANGE OR CANCEL MY ORDER?
We recommend contacting us as soon as possible if you need to modify or cancel an order.
Once an order has entered processing, production or dispatch, it may no longer be possible to make changes or cancel it.
Please contact contact@maferg.com with your order number and request.
HOW DO I RETURN OR EXCHANGE MY ORDER?
Our return and exchange conditions depend on the product, destination and applicable eligibility requirements.
Before sending anything back, please review our Returns & Exchanges policy and contact us if you require assistance.
Items must meet the applicable return conditions described in that policy.
WHAT IF I RECEIVE A DAMAGED OR DEFECTIVE ITEM?
We take the quality and condition of every MAFERG piece seriously.
If your order arrives damaged or you believe your item has a manufacturing defect, please contact us as soon as possible at contact@maferg.com.
Please include:
- Your order number.
- A description of the issue.
- Clear photographs of the item and packaging, where relevant.
Our team will review the case and provide the appropriate next steps.
HOW SHOULD I CARE FOR MY MAFERG PIECE?
To preserve the quality, structure and finish of your MAFERG piece, we recommend following the specific care instructions provided with your garment.
Avoid harsh detergents, bleach and abrasive chemicals. Do not rub, wring or tumble dry unless specifically indicated.
Allow the piece to air dry naturally and store it carefully away from direct sunlight.
For couture, embellished or specially constructed pieces, professional care may be recommended.
Always refer to the care instructions included with your order.
ARE MAFERG PIECES LIMITED EDITION?
Selected MAFERG designs may be produced in limited quantities.
Availability and production quantities may vary by collection and individual piece. When a product is identified as limited edition or exclusive, the applicable information will be stated on the product page.
IS MY MAFERG PIECE AUTHENTIC?
All products purchased directly through maferg.com are authentic MAFERG products.
For products purchased through an authorised retailer or partner, we recommend retaining your proof of purchase.
HOW CAN I CONTACT MAFERG?
Our team is available to assist with questions regarding orders, products, shipping, returns and other customer enquiries.
Email: contacto@maferg.com
Please include your order number whenever your enquiry relates to an existing order.
IMPORTANT
For complete information regarding your purchase, please also review:
Shipping & Delivery
Returns & Exchanges
Terms & Conditions
Privacy Policy