At MAFERG, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how MAFERG DESIGN, LTD. (“MAFERG,” “we,” “us,” or “our”) collects, uses, stores, discloses, and protects personal information when you visit or use maferg.com, purchase our products, contact us, subscribe to our communications, or otherwise interact with our services.
By using our website or purchasing from us, you acknowledge that you have read this Privacy Policy.
1. WHO WE ARE
MAFERG is a fashion and luxury design brand operated through:
MAFERG DESIGN, LTD.
Illinois, United States
Website: maferg.com
For privacy-related questions or requests, please contact:
Email: contacto@maferg.com
MAFERG DESIGN, LTD. is responsible for determining how and why personal information is processed in connection with our online store and customer relationships, where applicable under applicable data protection law.
2. INFORMATION WE COLLECT
Depending on how you interact with MAFERG, we may collect the following categories of personal information:
Information you provide directly
When you place an order, contact us, create an account, subscribe to communications, or otherwise interact with our website, we may collect:
- Full name
- Email address
- Telephone number
- Billing address
- Shipping address
- Country and city
- Order information
- Product and size information
- Customer service communications
- Information you voluntarily provide to us
Payment information
When you make a purchase, payment information may be processed by our payment service providers.
MAFERG does not need to store your complete credit or debit card number.
Payment providers may process payment information in accordance with their own privacy policies and applicable security requirements.
Automatically collected information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Approximate location derived from IP address
- Pages visited
- Referring website
- Date and time of visits
- Website interactions
- Shopping and browsing activity
- Cookies and similar technologies
3. HOW WE COLLECT INFORMATION
We may collect personal information through:
- Our website
- Shopify and our online checkout
- Purchases and orders
- Customer accounts
- Contact forms
- Email communications
- Customer service interactions
- Marketing subscriptions
- Cookies and similar technologies
- Social media platforms when you interact with MAFERG
- Third-party services integrated with our website
We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.
4. HOW WE USE YOUR INFORMATION
We may use personal information to:
- Process and fulfil orders
- Process payments
- Deliver products
- Manage returns, exchanges and refunds
- Provide customer support
- Communicate with you about your orders
- Respond to enquiries
- Maintain and operate our website
- Improve our products and services
- Understand website usage and performance
- Prevent fraud and unauthorized transactions
- Maintain website security
- Send marketing communications where permitted
- Manage subscriptions and preferences
- Comply with legal and regulatory obligations
- Establish, exercise or defend legal claims
- Protect the rights, property and safety of MAFERG, our customers and others
We will not use your personal information for purposes incompatible with those described in this Privacy Policy unless we are permitted or required to do so by applicable law.
5. LEGAL BASES FOR PROCESSING
Where the General Data Protection Regulation (“GDPR”) applies, we process personal information on one or more of the following legal bases:
Performance of a contract
We process information when necessary to:
- Process your order
- Receive payment
- Deliver your products
- Process returns or exchanges
- Provide customer support relating to your purchase
Legal obligations
We may process information where necessary to comply with applicable legal, tax, accounting, consumer protection, fraud prevention or other regulatory requirements.
Legitimate interests
We may process information where necessary for our legitimate interests, including:
- Operating and improving our website
- Protecting our business
- Preventing fraud
- Maintaining website security
- Understanding customer interactions
- Improving customer experience
- Managing business operations
We will consider your rights and interests when relying on legitimate interests.
Consent
Where required by law, we will request your consent before processing personal information for certain purposes, such as certain marketing communications or non-essential cookies.
You may withdraw consent at any time where processing is based on consent.
6. MARKETING COMMUNICATIONS
If you subscribe to MAFERG marketing communications, we may use your email address to send information about:
- New collections
- Product launches
- Exclusive releases
- Events
- Promotions
- Brand news
- Other MAFERG communications
You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending essential transactional communications relating to an order or service you have requested.
7. HOW WE SHARE YOUR INFORMATION
We may share personal information with third parties where reasonably necessary to operate our business and provide our services.
Depending on the services you use, these may include:
- Shopify and ecommerce infrastructure providers
- Payment processors
- Shipping and delivery providers
- Returns and fulfilment providers
- Website hosting and technology providers
- Analytics providers
- Email and marketing service providers
- Customer support providers
- Fraud prevention and security providers
- Professional advisers
- Government authorities or law enforcement where legally required
These service providers may process personal information only as necessary to provide their services or comply with applicable law.
We do not sell your personal information as a commodity.
8. SHOPIFY
Our online store is powered by Shopify.
Shopify may process personal information in connection with operating our online store, checkout, customer accounts, analytics, security and other services.
Shopify's own privacy practices are described in its privacy documentation.
You can learn more about how Shopify handles personal information through its privacy resources.
9. INTERNATIONAL DATA TRANSFERS
MAFERG operates internationally and may use service providers located in countries outside the country in which you live.
This means that your personal information may be transferred to and processed in countries outside the European Economic Area (“EEA”), including the United States.
Where the GDPR or other applicable data protection legislation requires safeguards for international transfers, we will use an appropriate legal mechanism, such as:
- An adequacy decision;
- Standard Contractual Clauses;
- An applicable recognized transfer framework; or
- Another lawful transfer mechanism permitted under applicable data protection legislation.
We take reasonable steps to ensure that international transfers of personal information are handled in accordance with applicable data protection requirements.
10. COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies and similar technologies to:
- Operate the website
- Remember preferences
- Keep products in your shopping cart
- Understand website usage
- Measure website performance
- Improve our services
- Support marketing and advertising activities where permitted
Cookies may be placed by MAFERG or by third-party service providers.
Where required by law, non-essential cookies will only be activated after obtaining the appropriate consent.
You can manage your cookie preferences through the cookie controls available on our website and through your browser settings.
Some cookies are essential to the operation of the website and cannot be disabled through our cookie preference tools.
11. ANALYTICS AND ADVERTISING
We may use analytics and advertising technologies provided by third parties to understand how visitors interact with our website, measure campaigns and improve our marketing.
Depending on the technologies currently enabled on our website, these may include services provided by companies such as:
- Meta
- Shopify
- Other analytics, advertising or technology providers
The specific technologies used may change from time to time.
Where required by applicable law, we will obtain consent before using non-essential analytics or advertising technologies.
12. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The retention period may depend on:
- The nature of the information
- The purpose for which it was collected
- Our relationship with you
- Legal and accounting requirements
- Tax obligations
- Dispute resolution
- Fraud prevention
- Our legitimate business needs
When personal information is no longer required, we will delete it, anonymize it, or securely dispose of it where appropriate.
13. DATA SECURITY
We take reasonable technical and organizational measures to protect personal information against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
14. YOUR PRIVACY RIGHTS
Depending on where you live and the applicable law, you may have rights regarding your personal information.
These may include the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Request restriction of processing
- Object to certain processing
- Request portability of your information
- Withdraw consent where processing is based on consent
- Object to direct marketing
- Lodge a complaint with a competent data protection authority
15. EUROPEAN ECONOMIC AREA PRIVACY RIGHTS
If you are located in the EEA and the GDPR applies to the processing of your personal information, you may exercise the rights described above.
You may submit a privacy request by contacting:
Please include sufficient information to allow us to identify your request and verify your identity where reasonably necessary.
We will respond within the period required by applicable law.
You also have the right to lodge a complaint with the data protection supervisory authority in the country where you live, work, or believe that a violation has occurred.
16. UNITED KINGDOM AND SWITZERLAND
If you are located in the United Kingdom or Switzerland, you may have additional rights under the applicable data protection laws in those jurisdictions.
You may contact us using the information provided in the Contact Us section to exercise applicable rights.
17. UNITED STATES PRIVACY RIGHTS
Depending on your state of residence, you may have additional rights under applicable United States state privacy laws.
These rights may include rights to access, delete, correct, obtain a copy of, or opt out of certain processing of personal information.
If you wish to exercise a privacy right, contact:
We will handle your request in accordance with the laws applicable to your jurisdiction.
18. CHILDREN'S PRIVACY
Our website and products are not directed toward children.
We do not knowingly collect personal information from children where prohibited by applicable law.
If you believe that a child has provided us with personal information without appropriate authorization, please contact us so that we can take appropriate action.
19. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites, applications, social media platforms or other services.
We are not responsible for the privacy practices, content or security of third-party websites.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
20. SOCIAL MEDIA
MAFERG may maintain accounts or profiles on third-party social media platforms.
When you interact with us through these platforms, the relevant platform may collect and process information according to its own privacy policy.
MAFERG does not control the privacy practices of those platforms.
21. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect:
- Changes to our business
- Changes to our website
- New technologies or services
- Changes to applicable laws
- Changes to our data processing practices
When we update this Privacy Policy, we will change the “Last Updated” date shown at the beginning of the policy.
We encourage you to review this page periodically.
22. CONTACT US
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
MAFERG DESIGN, LTD.
Website: maferg.com
Privacy:contacto@maferg.com
For privacy requests, please use the subject line:
“Privacy Request – MAFERG”